Categories

Returns

A.) No returns without a copy of original invoice.
B.) No returns on partial or incomplete kits, or used tools.
C.) Whole kits being returned must include any instructions and/or video(s) in original condition.
D.) No returns after 30 days.
E.) Authorization must be obtained prior to returning any merchandise. A Return Goods Invoice (RGI) number will be given to you upon approval by calling 1(406)446-2427, Monday through Friday, 1p.m.-5p.m. MST. The RGI number must appear clearly on the outside of the package you are returning. All item(s) must be unused and postmarked for return within 7 calendar days after RGI is issued to customer or item(s) will cease to be eligible for credit or refund and will be refused upon receipt. Please write the RGI number clearly on the outside of the package of the item(s) to be returned and return insured to:
Returns: Quad 4x4
23 Turner Rd.
Roberts, MT 59070
F.) Merchandise being returned must come back freight prepaid, insured, in original packaging with proper protection for the parts, and with a copy of the original invoice enclosed.
G.) No refunds on electrical, special order, installed parts, manuals, videos, or used tools.
H.) Up to 20% restocking charge on stocked returnable parts, will be determined on a case by case basis.

*Please note: If these procedures are not followed, NO credit, NO refund, NO exchange will be allowed.

Returning Alleged Defective Merchandise That Has Been Used or Installed

Subject to the terms of our Limited Warranty, alleged defective merchandise that has been used or installed may be returned for inspection and warranty determination with these conditions:
A.) No returns without a copy of original invoice.
B.) Only parts or tools actually determined to be defective will be warranted. Other components purchased at same time but not defective will not be considered for warranty claims.
C.) Request for warranty determination must be made during warranty term specified under our Limited Warranty for the product(s) in question.
D.) Authorization must be obtained prior to returning any merchandise. A Return Goods Invoice (RGI) number will be given to you upon approval by calling 406-446-2427, Monday through Friday, 1p.m.-5p.m. MST. The RGI number mustappear clearly on the outside of the package you are returning. All item(s) must be postmarked for return within 7 calendar days after RGI is issued to customer or item(s) will cease to be eligible for credit or refund and will be refused upon receipt. Please write the RGI number clearly on the outside of the package of the item(s) to be returned and return insured to:
Returns: Quad 4x4
23 Turner Rd.
Roberts, MT 59070
E.) Alleged defective Merchandise being returned must come back freight prepaid, insured, with proper protection for the parts, and with a copy of the original invoice enclosed, along with the RGI number written on the outsideof the box.

*Please note: If these procedures are not followed, NO credit, NO refund, NO exchange will be allowed.